If something doesn’t feel right it probably isn’t. Bottom line. We have had a terrible experience with Yale Reproductive Center. I don’t even want to walk back through those doors. And despite what this will be chalked up to this is not just an emotional meltdown grasping for something to blame in grief. I know all about that. I’m a mental health counselor. This is about trust. You trust a doctor because you think they know more than you, but what was missing here is that they did not care nearly (if any) about us. I’ve felt this way for a long time, but since I wanted to keep my eye on the prize and “stay positive”, like everyone tells you…. I stayed quiet. I stayed quiet through the many alarms going off in my head. My hunch is even our IUI’s could have been planned better and paid more attention to.
I think if they communicated and paid attention then we would have a baby right now. I believe that with my whole heart because of the many evidences of them not knowing what was going on with anything.
And I already know what they can and will do. They will cover up for negligence by the fact we are clearly just emotional. That’s what will happen here. That’s how large medical practices get away with things all the time.
So here is our story:
Worst experience I’ve ever had with a medical institution. You are a number. You see a different “fellow” every time, and your “doctor” one or two times. In my opinion we would have been pregnant long before if anyone in this place communicated with one another. I’m sure you could and then will chalk this up to being in a painful emotion. But that’s minimizing what actually happened here. How many irresponsible things happening with our time, our money, and our hearts.
From not knowing our correct protocol, and if I wasn’t on top of it we would have started taking incorrect medicine. To the fact that the offices terrible communication led to a decision about frozen or fresh transfer to be made immediately while I was seeing clients back to back. The woman called back and asked my wife (I’m a woman we are gay) if she wanted to talk to her husband. We have been patients of yours for over a year, you’re handling the future of our baby and our joy here, and you don’t know who we are?
Then let’s get into the back and forth over frozen or fresh transfer. It’s appearing now that we should have done frozen and we think someone set it up because that was best, but another person said it was borderline. In the end the morning of it took a long time for everyone to get on the same page. We never spoke to our actual doctor at all about this, again a melange of 1st, 2nd, and 3rd year fellows.
I am not a doctor and I was concerned about the high thyroid levels that spiked with the fertility medications, the ones that we tried so hard to get down prior to trying to conceive. Our thyroid checks were not stayed on top of throughout, because no one speaks to each other.
We get a report in the beginning of mono diamniotic twin pregnancy, we are cautious as it’s early. And nervous because it’s higher risk and we know that. We go back in and it appears there is one sac and a hematoma on the other side of the membrane, we are possibly a twin down and we went in for heavy bleeding. At this time we see a tiny heartbeat and are given hope, sent home with a picture of our baby. No one said what I was thinking the whole time. If one twin goes because of a chromosome abnormality and they are identical the other is going. Was it too early to know these things. Sure. Should we have been fully spoken to by our doctor, a full experienced doctor about the risks. The heartbeat was 110, the bottom of the scale, it was on its way out too and yet we went home excited and the staff encouraged that. No one said be cautious and specifics about the mono di.
In fact no other resident even mentioned the twin situation. An actual doctor dr Pal, did the first ultrasound and gave us real info, including how early to tell. We aren’t stupid, but it’s the most questions I had answered the whole time. She did not check on us when we had bleeding, she did not check on us at all.
At this time we were told to come back 3 days later on a Monday to check things. My wife called to make the appointment and they said they didn’t have anything til Thursday. Again if we were told to come for bleeding where is the follow through.
This fertility clinic is the do it yourself variety. This is the target self checkout and if there is an error you better know how to fix it yourself. I have so many questions, so many anxieties, my wife and this baby we want to have are my world. I’m not a number. I’m a human.
So the set up was one baby was ok with a heartbeat and the bleeding stopped fully and we got excited again. And when she went to the ultrasound I was on FaceTime because I’m trying to provide and it’s just an early one. I had been at every other appointment no matter how small. But this one my wife’s twin went with her and I was on FaceTime. I got to hear our baby has no heart beat and probably hasn’t in a week from another different doctor over a screen before my 3 pm client. Again no word from dr Pal. We should have stopped progesterone a week ago so my wife and I could get on with our grief, and we would have known that if they talked to each other and prioritized our Monday appointment. We had just had bleeding. No one cared whatsoever.
Yale gets picked for its name. And I think they have forgotten real human values. It’s a machine, and contrary to their words to dismiss my many concerns they are not “a well oiled machine.” I will never affiliate myself with this group again.
My wife was sent home with a hat to collect our dead baby in and a specimen cup, and a two sided pamphlet about support groups. No word any of the way through our miscarriage from the actual experienced doctor.
The only comfort there are the few gems of nurses we will remember fondly in our hearts. The ones who get it. Doctors became arrogant and lost, and I just plan to learn from that. That I’m not too important to sit with a human and talk to them fully about what they are feeling and going through.
We will be just a statistic to them, an angry customer clearly clouded by grief, but they have a legacy with us.
We will be seeking out a space to share our very intimate fertility journey with people who genuinely show us the attention we deserve when they are getting thousands of our dollars, and holding our hope in their hands. There is a way you treat people and this was not it.
We will not be walking back through the doors of Yale fertility! There is a reason their reviews are terrible. I am so disappointed and hurt with the lack of care we have received.
I will never again put our care in the hands of someone who is an expert in medicine that isn’t also an expert in caring about the individual.
